+30 2108986000
contact@1professionals.com

HIGH QUALITY GUESTS ARE A TOP PRIORITY

We meet every guest in person and are available 24 hours, seven days a week, to help with any problem they might face.

Day or night, our guest support team can guide your guests when checking in or out.
With a dedicated 24/7 helpline number for each Villa - we’re just a phone call away.

WE UNDERTAKE THE ROLE OF THE RESERVATIONS & SALES DEPARTMENT OF YOUR ACCOMMODATION

● Check-in / Check out of guests
● Guest lockout support
● Transfers handling
● Proposal of activities
● Provision of essential equipment before guest's arrival
● Guest Concierge
● Checking of property for potential damage before the guest's departure
● Extra guest charges for additional services or damages

GIVE YOUR GUESTS 24/7 SUPPORT

Day or night, our guest support team can guide your guests when checking in or out.
With a dedicated 24/7 helpline number for each Villa - we’re just a phone call away.
As our customer service team is working around the clock, we’ll know if anything goes wrong.
Our customer support team can assist your guests through any issues no matter what time of day and quickly alert our maintenance team to get them sorted.
Communicating with guests takes up time, evenings, and weekends. Our guest communication experts are here to help around the clock.
The slower you respond to guests, the lower your property appears in Airbnb searches. And with only 24 hours before your response rate depletes, slow messages cost you revenue.
That’s why our team is available 24/7 to answer guest queries and offer support.
We answer 90% of messages within 1 hour, so your guests won’t be waiting around.

REAL PEOPLE, NOT ROBOTS

We know bots can be frustrating, so we put your guests straight through to an online member of our team.
We have a dedicated phone number for each villa we operate in, so guests can call us directly.

IMPROVE YOUR GUEST COMMUNICATION RATING

Our guest communication experts are trained to support your guests quickly and to a high standard.
We speak multiple languages.
We speak to guests from all over the world from various countries.
That’s why our multilingual team speaks four critical languages to ensure we offer seamless support.

Further, the driving force behind our success is our guest communications team.
For example, when your guests feel supported, cared for, and looked after, you're almost assured a 5-star rating.
We are on hand to help guests book restaurants, arrange trips and give them advice on local activities.
We will provide a customized guest compendium with instructions on your home and information on the local area.
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